Last updated October 7, 2026
This policy explains what information Bakkstage collects from customers, how we use it and the choices you have.
1. What we collect
Account details (email, display name, profile photo), your phone number if you choose to text with creators, your purchases, tickets, memberships and unlocks, the messages you send, and basic device information such as browser type.
Card payments are handled by our payment provider; we never see or store your full card number. Bitcoin payments are tracked using public blockchain records.
2. How we use it
To run your account, deliver what you unlock, process payments and renewals, send receipts and notifications, prevent fraud and abuse, provide support, and improve recommendations and pricing.
3. Messages and AI
Your messages are visible to the creator you message, their approved team, and our staff for safety and support. Creators may use AI assistants that read conversations to suggest replies and offers, and may remember details you share to personalise your experience.
4. Who we share it with
Creators see the information needed to serve you (your display name, purchases from them and your messages with them). We use trusted service providers for hosting, payments, email and text messaging. We do not sell your personal information.
5. Keeping it safe
Your data is encrypted in transit and at rest, and access rules ensure people only see what they are allowed to. Locked content is never sent to anyone who has not unlocked it.
6. Your choices
You can update your profile, turn off texts by replying STOP, change notification settings, and ask us to export or delete your data from your Account privacy settings or through Support.
7. How long we keep it
We keep your data while your account is open and for as long as needed for payment, tax and legal records afterwards.
8. Changes and contact
If this policy changes in an important way we will ask you to accept it again. Questions? Visit the Support page.